SOUTHWEST AIRLINES CUSTOMER SERVICE FREE

Southwest Airlines also has a Spanish language customer service line for US-based customers.īefore calling, make sure that you have relevant documentation handy. These numbers can be found on the Southwest Airlines website.įor example, if you are calling about a hotel booked through Southwest Airlines, or are trying to track down an item lost at a TSA checkpoint, there are other numbers that you would need to call. Southwest Airlines provides 24 seven customer service through its toll-free number, but there are other numbers that you can call for more specific needs or when calling from other countries. There are several things that you can do to help ensure that your call to Southwest Airlines is handled quickly and professionally:įirst, ensure that you are calling the correct number. Troubleshooting or technical support using Southwest Airlines' websiteīest Practices for Calling Southwest Airlines Customer Service Purchasing other travel products, such as vacation packages or hotels which can be booked through Southwest Inquiries about special needs, such as children traveling alone, flying with pets or disability accommodations

Inquiries regarding Rapid Rewards, Southwest Airlines' loyalty program Purchasing, changing or canceling tickets People call Southwest Airlines for a range of reasons, including: Why Do People Call Southwest Airlines Customer Support? Given the success of this company, it is not surprising that it receives many customer service calls each and every day. With the space that was saved, they were able to add an extra row of seats, another success story using Lean Six Sigma and Six Sigma methodologies.įor more information on our Six Sigma certification courses or services, please visit .Southwest Airlines is a popular, low-cost air carrier that operates throughout the United States and in 10 different countries. They even redesigned their cabin interior, with improved ergonomics. As a result, they have become a highly regarded example by using integrity without gimmicks. Lean Six Sigma tools and Six Sigma methodologies have made it possible for Southwest Airlines to create jobs in a time of recession, improving through innovation such as the ticketless flight. When many companies would decide to downsize, Southwest Airlines was running efficiently and effectively, using the Lean Six Sigma model, and kept systems in place. This policy was especially meaningful at the time of acquisition with Airtran Airlines. Southwest Airlines has always made it about their employees they know that company loyalty is very important, so they have a no-layoff policy. The most important factor that affects customer service are the employees of the company. Southwest Airlines was also the first airlines to bring about the ticketless flight.

SOUTHWEST AIRLINES CUSTOMER SERVICE FREE

Their current flights have free wi-fi, Beats audio, free eBooks and video on demand. According to the Department of Transportation, Southwest Airlines ranks number one among all airlines for achieving the lowest ratio in customer complaints. By listening to the requests of their customers, they have developed a very pleasant passenger experience. Using Lean Six Sigma and some of the concepts of Six Sigma has made them very successful in an otherwise failing industry.įirst of all, Southwest Airlines focuses on Voice of the Customer (VOC) they make it their priority to give the customer what is important to them. One company that has held the number one spot among its competitors is Southwest Airlines. This is the antithesis of Six Sigma core values, and it is no wonder that the airline industry has suffered many blows. You’ve heard recent headlines in the news about certain airlines overbooking and treating their customers harshly when a customer wouldn’t give up their seat when asked.

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Southwest airlines customer service